Terms and Conditions
This web site and all content is owned by Places and Spaces Ltd or our suppliers. All content includes pictures, text, photographs, design layouts and colour charts. All rights are reserved, any reproduction or redistribution in whole or part is prohibited.
All products include vat according to VAT at present 20%. Prices indicated exclude delivery charges as these are added to the bill at checkout. We reserve the right to change prices if a price is incorrect or a supplier has increased their prices or if exchange rates alter, or new tax legislation amendments need to be enforced. While we endeavour to give you as best a 'true' representation of a product or finish some items or finishes by their inherent nature will vary. Natural product finishes such as leather will vary or for example textile colours by batch production, or sometimes a product shape may naturally vary if hand made. We cannot guarantee that the image and the product are a perfect match nor if items have been ordered within varied timescales. Please note that some products require assembly and it is your responsibility to ensure you understand the product details for delivery and installation.
ORDER PROCESSING AND DELIVERY
We hope you enjoy our fast and secure website. We are available to help you with the online purchasing process via email or telephone where you can speak with our trained customer service staff. It is your responsibility to be able to accept a delivery and to ensure that the product selected is of the right dimensions to fit into the entrance and space you require. It is also your responsibility to be sure of the colours, finishes and textile choices you make are correct whilst ordering the goods. It is not our responsibility that your goods are able to fit or the right colour or finish when matching other items. Once you have selected a product to buy and proceed to the checkout at this point your credit debit card details will be required along with the confirmation of delivery address. The delivery charges will be then shown for your order. Order acceptance and the completion of a contract between us occurs when we email back to you with your order confirmation. The order confirmation will give details of your product order and it is your responsibility to check the order and the details on said order for any discrepancies. If any discrepancies occur it is your responsibility to notify us immediately of any errors at firstname.lastname@example.org.
If you wish to cancel an order before it has been processed by us with an order confirmation then email us at email@example.com if the order is already processed then you need to follow our Returns and Refunds Policy.
Places and Spaces holds no liability for items ordered that a customer no longer requires for whatever reason.
We reserve the right to alter these delivery charges if for any reason they are incorrect and will contact you directly in these circumstances. All delivery times are estimates and we will not be held liable for changes in estimated delivery times after order confirmation.
STANDARD UK DELIVERY
Our standard delivery is a next day recorded service, using either Royal Mail or DHL.
The service used depends on the parcel, with smaller items using Royal Mail and larger using DHL. You will receive an email notification from us before your parcel is dispatched. If your order is delayed for any reason you will be notified of this. The standard delivery is a door-to-door service and does not include any unpacking or assembly. This service is available, please see ‘Special Delivery’ terms below. Items over a certain size are not available on the standard service, and will be delivered using our specialist courier service.
Delivery Rates (UK):
Spend up to £50 – £5
Spend from £50 to £200 – £12.50
Spend over £200 – FREE
SPECIAL DELIVERY SERVICE
We can provide a full delivery/installation service within the UK upon request.
This can include delivery to a certain room, assembly, timed delivery slots and removal of packaging. It does not include fitting of any electrical goods. Please contact us for more details and pricing.
All orders can be collected from either our store in Clapham (SW4) or our warehouse in Battersea (SW8) free of charge.
We will contact you upon receipt of your purchase to arrange your preferred collection date. There is free parking available for 30 minutes outside the shop and at the warehouse. The warehouse opening times are 9.00am – 4.00pm Monday to Friday. Please refer to our ‘Contact Us’ page for shop opening times.
Please contact the shop for a quote based on your location and items of interest.
We have a network of international shipping providers and will endeavour to find the cheapest rate possible. International delivery does not include any customs charges/duty that may be incurred. This is payable by the recipient. All transactions are carried out in GBP Sterling.
DELIVERY LEAD TIMES
Delivery times vary depending on the product ordered. An estimated delivery time is shown in the product description, but please note this is only an estimate. If you need items quicker than the time shown please contact us and we will endeavour to speed up the process. You will be updated if there are any changes to the delivery times shown.
You will be informed of the despatch of the order to your delivery address via email or telephone. If the goods are not delivered within 7 days of this confirmation you then need to inform us of this non delivery and allow us to investigate any problems. If you do not inform us after 14 days then Places and Spaces Ltd will not be held responsible for these undelivered goods. If for any reason we are unable to deliver to you or process your order for delivery we reserve the right to charge storage fees at 2% of the total order value per week for storage of your order after a period of four weeks from delivery into our warehouse from our supplier for your order.
We reserve the right not to accept your order or to cancel your order as a result of the following : the product is no longer available for whatever reason, we are unable to process your payment, payment is fraudulent or through illegal means, we made an error in the product description or price, we are unable to supply to your delivery address, we are unable to stock that particular product. If we deem the transaction to be refused and any payment whether in part or full has been received then we shall reimburse the credit card used.
REFUNDS AND RETURNS POLICY
It is your responsibility to check the delivery on arrival before you sign acceptance of the delivery. Check the packing and be sure there is no damage to the goods. If the packing is damaged then sign the goods as 'damaged' in the signature box alternatively refuse the delivery and the goods will be returned to us. Inspect the product itself and if any damages or faults occur it is vital you inform us immediately via telephone or email then followed by a written complaint. You have three days from the signature date on the delivery to make a claim. Goods need to be packed in the original packing. When the goods are ready to return then we shall arrange the shipping for said items. Arrangements for returns will be made by us once you have made your formal complaint. If the goods had been damaged or faulty and you have followed the above steps then we shall have another product re made for you with new lead times to be confirmed or if this is not deemed reasonable then a refund shall be offered. We shall not be held liable for any defects in the goods caused by neglect or general wear and tear by you or any third party.
NON DAMAGED RETURNS
It is vital that you email or telephone and put into writing within seven days of receiving your delivery to discuss the return or exchange of goods. The goods will need to be returned by you to us in the original packing within 7 days in perfect resale condition. All costs for shipping or collection and insurance by us for the goods are borne by yourself to return the goods in the original condition supplied to you. It is our discretion if a specialist courier is required and for this service we charge 15% of the invoice total. If any collection arrangements are not met by you for whatever reason all subsequent and additional costs to return the goods will be borne to you. So long as the goods received into our warehouse are conforming to the above returns policy then we shall issue a refund to you within 30 days, after the date of signature return having, deducted any delivery return costs. We shall not be held liable for any defects in the goods caused by neglect or general wear and tear by you or any third party.
EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Places and Spaces Design Ltd | Registered in England 9803357 | VAT registration number GB224341933 | Registered office: 30 Old Town, London, SW4 0LB